Commercial success, community impact

HCT Group is a social enterprise in the transport industry. Our story starts in 1982 with the formation of Hackney Community Transport, providing low cost minibuses for local community groups – a service we provide to this day.

In 1993, with traditional grants under threat, we came to the realisation that the best way to become a sustainable social enterprise was to become an effective enterprise. We began to compete for commercial contracts in the marketplace to ensure we could continue to provide community transport.

HCT Group service users  This approach has seen HCT Group grow from a handful of volunteers and a couple of minibuses, with a turnover of £202k in 1993 – to a large scale social enterprise with 1500 employees, more than a dozen depots spread across London, Yorkshire, the Southwest, the Northwest, Derbyshire and the Channel Islands, a fleet of 730 vehicles and a 2017/18 turnover of £62.9m.

Our commercial track record spans a wide range of services – from London red buses to social services transport, from school transport to Park and Ride, from community transport to education and training. We now deliver over 30 million passenger trips on our buses every year. You can find a full breakdown of the services we provide across the group here

We do not do this to create shareholder value. We do this to create community value. This works in three key ways:

  • Profits from our commercial contracts are reinvested back into further transport services or projects in the communities we serve, helping the most marginalised in our communities to get out and about
  • We deliver training services for people who are long term unemployed that specifically focus on employment and skills
  • We aim to create employment opportunities for people in deprived communities, contribute to our local economies and actively seek new ways to make our communities better places to live and work through the way we operate

We are continuing to expand our services, aiming to win new business, undertake new projects and grow into new areas. This is not growth for growth’s sake, but because the better we do commercially, the more we can do socially – commercial success enables our community impact.

You can download our corporate brochure here

You can download our most recent social impact report here  


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